P&P £2.99 on all UK orders under £50. Over £50 FREE.

We aim to dispatch orders within 3 working days (excluding Saturday and Sunday). At busy times dispatch times may be up to 7 working days from ordering.

If any of your items are urgent please let us know.

Occasionally, circumstances beyond our control mean certain items may be out of stock for longer than anticipated. If this is the case, we will keep you informed of progress.

We use various couriers to give you the best service with maximum flexibility:

• Small orders are sent by Royal Mail. These should reach you in 2 – 5 working days from dispatch.

• Larger orders are currently sent by Citylink 24 (next working day). Courier deliveries will require a signature on delivery. If you are out when delivery is attempted you should receive a card letting you know when another delivery will be attempted or asking you to contact the local depot to arrange a re-delivery.

Please let us know if you feel you order is taking longer than expected.

Please note that if your order has been sent by Royal Mail there is a 15 day period before any claims of non delivery can be made. This is from the date of dispatch. This period is imposed upon us by Royal Mail and we cannot refund or replace your order until this period has expired. During this time it is advisable to check with neighbours and to call the local Royal Mail Sorting Office to enquire about your parcel. We will, of course, work with you and try our best to track down any late deliveries.

We will do our very best to get your order to you in good time but cannot be held responsible for any costs incurred due to any delays caused by suppliers, couriers, other third parties or other unforseen delays.

In the event of a parcel being returned to us because of an incorrect address or refusal to accept by the customer, we will cancel the order and refund the purchase price only, less any return charges our couriers or Royal Mail charge us.